Technical Product Manager/Service Manager Position

Envo Drive Systems Inc. Published: September 17, 2020
Location
Burnaby, British Columbia
Internship Type
Hours per week
40
Start Date
2020/10/05
End Date
2021/03/31

Description

Envo Drive Systems is an innovative engineering and design company specializing in high-quality and top-performing, yet reasonably priced electrical mobility solutions such as Ebikes. We make e-vehicles for recreational enthusiasts, urban and business commuters, and family cyclists.

From humble beginnings, we have pushed through and come far since our inception in 2015.  Envo is now an established business with an ambitious vision and five-star customer reviews, headquartered in Vancouver, Canada.

We are seeking a full-time Technical Product Manager/Service Manager to join our team. If you enjoy working in a collaborative environment, have a passion for innovation and mobility, experience in electro-mechanical systems, and are looking to be a part of a growing and dynamic team, this might be the role for you!

At Envo, you are constantly encouraged to learn and grow and given lots of opportunities to push the boundaries of your expertise. You will also work on cool, environmentally friendly products, and showcase their technical aspects to customers and businesses.

We are open Monday-Friday 9am-5pm, and Saturday from 11am-3pm.

 

Duties and responsibilities

What You Will Do:

As Technical Product/Service Manager, you’ll be the operations lead for our Service Center at our main location in Vancouver/Burnaby area.

This role will work on our technical products, whether they are Ebikes, or Electrical Conversion Kits, or other innovative solutions we continuously work on. It includes assembling, installation, and quality assurance and control for safety before delivery.

You’ll train your team, engage with customers to recommend the right service at the right time, manage and control service costs, keep service orders organized, and take an active lead in ensuring the right solutions/products are built and delivered to your customers.

If you like to problem solve, work with customers to solve their repairs and installation issues on bikes, motors, controllers, conversion kits, and specially if you are comfortable with creating video guides for every new product, we want you!

Day-to-Day Activities:

  • Supervise the work of electrical and mechanical technicians and other assigned personnel for timely implementation of planned activities, installation, and repairs work orders for each product, in the workshop or through Remote Video call
  • Perform duties peculiar to and normally required in the trade of electric motors, controllers, bicycles, following recognized procedures and techniques for such work
  • Perform other related duties as assigned by the engineering manager during design, prototype, installation, and improvement of each technical product
  • Ability to create instruction and procedures (Document and Video Guides) for each technical product (Not to be Camera Shy!)
  • Fault finding and wiring checking with knowledge of electric motors, Controllers, LCDs, programing, and similar systems, such as in Electric Bicycles; Test wiring connections with test equipment like volt/ohmmeters and oscilloscopes
  • Provide training to junior technical staff, dealers, or individual customers for assembly, repairs, and replacement
  • Assist in inventory management of materials, such as bike accessories, tools, spare parts, and other materials as needed
  • Ensure a safe and healthy work environment for the technicians, increase equipment availability to meet the needs of Operations, with proper care and maintaining of all technical assets, as well organization and cleanliness of the workshop
  • Should be able of handling the workshop effectively with a focus on improvements and knowledge of modern concepts of maintenance
  • Maintain records and prepare reports on repairs completed or on units requiring future special service, as well as tools

Knowledge and skills

Physical Requirements and Special Demands:

  • Required standing or sitting for several hours straight at a time
  • Frequently bend and twist throughout the day
  • Regularly lift over 40 lbs

What You Bring:

  • Technician Diploma in Electrical and Electronics engineering or Mechanical & Electrical Engineering background
  • Equivalent plus 4/5 years’ experience as a Senior Electro-Mechanic with experience as Team Leader / Workshop Supervisor
  • Comprehensive experience as bicycle mechanics, and/or electric bikes
  • Good knowledge of workshop equipment, parts interpretation, and electrical/mechanical inventory
  • Prior experience working in a service department or customer-facing role
  • High level of competence in oral and written communication, with computer/smartphone literacy for supervising customer ticketing systems
  • A positive and friendly attitude and motivation to help every customer find what they need, with ability to work in a fast-paced environment
  • A passion for bikes, micro mobility, tech, and for reducing the environmental impact of the transportation industry
  • Previous experience with electric bikes or scooters is a plus!
  • Proactive approach to staying up to date on industry changes and trends

Envo Drive System is an Equal Opportunity Employer. We do not discriminate based upon race, religion, color, sexual orientation, gender, age. If you need assistance or an accommodation due to a disability, you may contact us at development@ebikebc.com

Education required

Technician Diploma in Electrical and Electronics engineering or Mechanical & Electrical Engineering background

Eligibility criteria

Career-Launcher Internships are funded by the Government of Canada under the Youth Employment Strategy. For program criteria information visit their website.

 

Qualified interns are:

  • Post-secondary students and graduates
  • No more than 30 years of age at the start of the internship
  • Canadian citizens, permanent residents or persons granted refugee status in Canada*
  • Legally allowed to work according to the relevant provincial and Canadian legislation and regulations
  • Available to work for at least six months
  • Not previous participants of a federal youth employment program
  • Not employees of the hiring employer prior to the start of their internship (does not apply to previous coop students or student interns)

*Refugee protection must be conferred under the Immigration and Refugee Protection Act. Persons awaiting refugee status, as well as those who hold a temporary visitor visa, student visa or work visa, are ineligible to participate in a Youth Employment Strategy initiative.

Apply
Drop files here browse files ...
Allowed formats: pdf, doc, txt, rtf, docx
Drop files here browse files ...
Allowed formats: pdf, doc, txt, rtf, docx
Accept and Submit
Captcha