Program Manager

Foundation for Environmental Stewardship Published: September 3, 2020
Location
Anywhere in Canada; this is a virtual, work-from-home position, Ontario
Internship Type
Salary range
$30-32/hour
Hours per week
37.5
Start Date
2020/09/07
End Date
2021/02/26

Description

About FES:

Foundation for Environmental Stewardship (FES) is a youth-led youth-serving sustainable development organization. As the final generation that can solve climate change, FES empowers young Canadians to create a more inclusive, equitable, prosperous, and sustainable future. SDGs Youth Training Canada is one of our signature programs. 

SDGs Youth Training Canada mobilized 5,900+ students from 77 post-secondary institutions at 32 trainings across Canada in 2017. Since then, we have mobilized thousands more students at over two dozen additional trainings. Participants are tasked with developing an action plan for a specific and concrete way to implement the SDGs in the community. We have seen well over a hundred projects that have impacted campuses all over Canada. Its SDGs Youth Training Canada 2017 Impact Report outlines our reach and impact and its key lessons learned were shared with stakeholders and policymakers.

Duties and responsibilities

Foundation for Environmental Stewardship (FES) is seeking a Program Manager to play a leading role in our SDGs Youth Training Canada program. Starting in the Fall 2020 semester, FES will be transitioning our previous in-person SDGs Youth Training Canada program to an online experience. While the program has already been adapted for a virtual setting, the Program Manager will be responsible for its successful execution from start to finish. The Program Manager will be the go-to person for ensuring all of our stakeholders, including post-secondary institutions, participating students, and UN speakers have a positive and worthwhile experience.

Key Responsibilities:

  • Outreach: Reach out to post-secondary institutions across Canada via phone to promote and sell our program. Excite, engage, and educate potential clients and answer all incoming questions.
  • Scheduling: Book and schedule SDGs sessions with interested post-secondary institutions, making appropriate program and logistical adjustments to fit their needs.
  • Customer Relations: Provide the highest level of customer service throughout every stage of the customer experience process.
  • Billing: Handle all matters related to billing, payments, and issuing invoices.
  • Event Management: Manage each virtual SDGs session on the Hopin platform, providing back-end support when necessary.
  • Speaker Relations: Maintain strong relationships with UN Speakers and partners, ensuring all details are communicated and understood to ensure all events run smoothly and hassle-free. 
  • Discussion Facilitation: Facilitate post-event discussions with students.

Knowledge and skills

Qualifications:

  • Minimum 2 years of experience in sales and customer relations required (this can be satisfied through work, internship/co-op, volunteer, and extracurricular activities).
  • Demonstrated experience in leadership roles or other positions with significant responsibility.
  • Strong understanding of the Sustainable Development Goals and the United Nations.
  • Demonstrated interest in relevant domains (ie. sustainability, environment, education, youth engagement and action) is considered an asset.
  • Proficient with using word-processing, database and spreadsheet software (most notably Microsoft Office suite, Google Docs and Excel).
  • Comfortable working with a variety of virtual platforms (notably Hopin) or possess a strong willingness to learn.
  • Strong command in English, both written and oral. Professional competency in French highly preferred. 

Skills and Competencies

  • Outgoing, energetic, and positive. 
  • Eager to be in a fast-paced, entrepreneurial environment with a high learning curve.
  • A self-starter able to take initiative on responsibilities with minimal supervision; proven ability to work independently.
  • Highly organized with strong attention to detail; able to juggle multiple responsibilities while consistently delivering results.
  • Excellent process management skills; able to manage a program from start to finish, transitioning easily between stages without anything falling through the cracks.
  • Excellent networking and interpersonal skills; exercising diplomacy and tact when corresponding with clients, UN Speakers, and other stakeholders.

Education required

Bachelor’s Degree in a related field, including but not limited to, business, marketing, program administration.

Certification required

None.

Eligibility criteria

Qualified interns are:

  • Between 15 and 30 years of age at the start of the internship
  • Canadian citizens, permanent residents or persons granted refugee status in Canada1
  • Legally allowed to work according to the relevant provincial and Canadian legislation and regulations
  • Available to participate in an ImpAct internship for a flexible duration of up to 6 months by March 1, 2021
  • Not employees of the hiring employer prior to the start of their internship (does not apply to previous coop students or student interns, although this must be clearly indicated by the employer)

1Refugee protection must be conferred under the Immigration and Refugee Protection Act. Persons awaiting refugee status, as well as those who hold a temporary visitor visa, student visa or work visa, are ineligible to participate in a Youth Employment Strategy initiative.

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